Have any questions or would like a quote? We’re always ready to help! Call us at 587.777.2720 or send us an email at firstname.lastname@example.org we are located in Calgary, Alberta!
**Please note we recommend placing your order at least two to four weeks in advance, on average it can take two to seven days for me to respond to your initial email. I am a one woman show and things can take time for me to get to. Thank you for your patience!
In response to Covid-19, we are uping our cleaning/sanitizing measures and taking extra precautions when bringing ingredients and supplies into the studio. We also have hand sanitizer at the entrance for customers when you pickup your cake orders. We ask that only one person enter the studio to pickup cakes and if possible to wear a mask. If you have any questions or concerns please email or call us, I am happy to answer any questions concerting ordering, pickups/deliveries, and other concerns etc.
How do I order?
Interested in ordering? The first step is to contact me by either filling out the form above, sending me an email, or giving me a call. If you have any pictures or inspiration photos please send them in an email to email@example.com I will then contact you within 7-10 days to start the quote process. I recommend emailing me three to four weeks in advance, but my minimum is one week. To book you in and after you agree on the price of your order a 50% non-refundable deposit is required to secure your spot.
What are your delivery options?
Delivery is available for a fee and may be required depending on your order, If I need to set the cake up at your venue then I will need to deliver. However if not then pick-up is available at my location on our agreed time slot. Address will be provided upon payment.
What if my event date changes?
If your event date has changed and you have already paid your non-refundable deposit, you can change the date your order is to be made granted that I am not already fully booked for that date. If I am available, your non-refundable deposit can be transferred to another order within the following 12 months.
What flavors do you make?
A list of all of the cake flavors Cake by Sarah Jane offers can be found on the menu page. As well as a list of fillings and buttercreams. Don't see what your looking for? Just ask in your email or form submission and we can see if it is something we can do. Please note that we do not use nuts or peanuts in our baking and try very hard to not use products made in facilities with nuts.
What if I have an allergy to something?
At Cake by Sarah Jane we do not bake with nuts or peanuts and are very careful to make sure the products we use are not made in a facility that processes nut products. but there is always a chance of cross contamination. We also have a couple gluten-friendly cake options, but please note that we do bake gluten items and there is a risk of cross contamination.
Can I book a tasting?
Yes! You can book a tasting! A tasting can be booked after a initial quote is provided. The tasting has a $50 fee. You can choose up to three cake flavors and buttercreams to try at the tasting. Tastings can be booked for cakes over $500.